faq

Radiofrequency (Rf): Radio-frequency skin tightening is an aesthetic technique that uses radio frequency energy to heat skin with the purpose of stimulating cutaneous collagen, elastin and hyaluronic acid production in order to reduce the appearance of fine lines and loose skin.

Red Light Therapy: Red light therapy uses low-power red light to activate the cell’s energy generators (mitochondria). Most of the energy made by the mitochondria is housed in a molecule called adenosine triphosphate (ATP), which helps your body store and use energy. This helps with cell regeneration and has various anti-aging properties.

Electrical Muscle Stimulation (EMS): Electrical Muscle Stimulation aka EMS is a highly effective method for toning, contouring, and firming the skin. This treatment involves the use of micro-currents to stimulate the muscles, resulting in increased facial muscle strength, a tighter appearance, and a snatched jawline.

Yes, DermaDonut® devices are safe, and made with FDA-cleared technology. The devices have been tested on users with different skin types. We do not recommend using our products if you have severe skin conditions and suggest that you consult with a dermatologist before using if you are unsure.

The DermaDonut® IcyMelt Pop gets as cold as 12°C/53.6°F and both the IcyMelt Pop and DermaDonut® Red Velvet Glow-Up get as hot as 42°C/107°F.

Depending on location in the United States, any pre-orders and post orders will take approximately 2-4 weeks upon receipt of purchase. If an order is unexpectedly delayed, our team will provide you with updates and further information.

We currently only ship in the United States, however, we do plan to expand our shipping areas within the next few months and will update the website with more information as the time comes.

DermaDonut® has partnered with United States Postal Service (USPS) for regular ground shipping and FedEx for rush delivery.

You may cancel your order within 24 hours by sending an email to our support team at hello@dermadonut.com. Once the order has been processed by our fulfillment team, the order will be ineligible for cancellation.

For any other questions, please review the policies on our website and contact hello@dermadonut.com with your inquiry. We will get back to you within 48 hours.